Olivante Zeytincilik Gıda Sanayi ve Ticaret Ltd. Şti.
This Shipping & Delivery Policy applies to all domestic (Turkey) and international orders placed via www.olivante.com.tr or any official Olivante sales channel.
By placing an order, you agree to the shipping terms outlined below.
1. General Shipping Information
We ship premium olive oil products worldwide in accordance with food-grade international logistics standards.
All orders ship from our facility located at: Maslak Mah. AOS 55. Sk. 42 Maslak B Blok Sitesi No: 4 İç Kapı No: 542, Sarıyer / İstanbul – Türkiye
We work with certified carriers to ensure safe and temperature-controlled delivery.
2. Processing Time
Domestic Orders (Turkey)
•Orders are processed within 1–3 business days.
•Orders placed on weekends or public holidays are processed the next business day.
International Orders
•Processing time: 2–5 business days (depending on customs paperwork and destination).
Delays may occur during:
•peak seasons
•customs inspections
•adverse weather conditions
•national holidays
•force majeure events
Olivante is not responsible for delays beyond our control.
3. Shipping Methods & Delivery Times
Domestic Delivery (Turkey)
Carriers: Yurtiçi Kargo, Aras Kargo, MNG Kargo Estimated delivery: 1–4 business days.
International Delivery
We offer worldwide delivery via:
•DHL Express
•UPS
•FedEx
•TNT (selected regions)
•PTT International
Estimated delivery ranges:
•Europe: 3–7 business days
•UK: 4–8 business days
•USA & Canada: 5–12 business days
•Middle East: 3–7 business days
•Asia-Pacific: 7–14 business days
•Latin America: 10–20 business days
Actual delivery time may vary due to customs clearance.
4. Shipping Costs
Shipping fees are automatically calculated at checkout based on:
•destination country
•weight & dimensions
•selected carrier
•service speed (standard or express)
Free Shipping Campaigns
If free shipping is offered during a campaign:
•it applies only to eligible regions,
•minimum order conditions must be met,
•if an order is partially returned and the remaining amount falls below the free shipping threshold, the shipping fee may be deducted from the refund.
5. Order Tracking
Once your order is shipped, you will receive:
•a shipment confirmation email
•your tracking number
•a link to track your package in real time
If tracking does not update within 48 hours, contact us.
6. Delivery Attempts
If the courier fails to deliver:
•multiple delivery attempts will be made,
•the carrier may contact you via phone or SMS,
•packages may be held at the local delivery center.
If the package is not claimed within the carrier’s holding period:
•it is returned to Olivante,
•re-shipment costs will be charged to the customer,
•refund may not be issued for temperature-damaged or expired products.
7. Customs, Duties & Taxes (International Orders)
International shipments may be subject to:
•customs duties
•import taxes
•brokerage fees
•clearance charges
These costs:
•are the customer’s responsibility,
•vary by country,
•are not included in product or shipping prices.
If the customer refuses to pay customs duties:
•the shipment may be returned, destroyed, or held by customs,
•no refund will be issued for goods confiscated or destroyed by customs.
8. Damaged, Leaking, or Incorrect Products
If your order arrives:
•damaged
•leaking
•dented
•contaminated
•incorrect
You must notify us within 48 hours of delivery with:
•photos of the product
•photos of packaging
•order number
•batch number
We will arrange:
•a free replacement, or
•a full refund (including shipping)
Olivante is not responsible for damage caused by:
•improper storage after delivery
•exposure to heat or sun
•mishandling by the customer
9. Temperature & Storage Conditions
Premium extra virgin olive oil is sensitive to:
•heat
•sunlight
•freezing temperatures
During summer and winter periods:
•insulated packaging may be used,
•express shipping may be required for certain destinations.
Olivante is not responsible for product degradation caused by:
•customer-controlled storage conditions
•delayed customs clearance
10. Wrong Address / Incomplete Address
If the customer provides:
•incorrect
•incomplete
•outdated
shipping details:
The customer is responsible for:
•re-shipping costs
•return shipping costs
•additional customs charges (if applicable)
Olivante is not responsible for failed deliveries caused by address errors.
11. Force Majeure
Olivante is not responsible for delays or delivery failures due to:
•natural disasters
•war, political unrest, strikes
•government restrictions
•customs lockdown
•pandemics
•transportation shutdowns
In such cases, shipments may be delayed until conditions return to normal.
12. Contact Information
For any shipping-related inquiries, please contact:
Olivante Zeytincilik Gıda Sanayi ve Ticaret Ltd. Şti.
